FREQUENTLY ASKED QUESTIONS

I just placed my order. When can I expect to receive my jewelry?
Orders are shipped within 7 days of the purchase/payment date. We process orders Tuesday-Friday during business hours. Orders placed over the weekend will be processed on Tuesday. Please keep in mind that we make everything by hand in our studio, and certain pieces are made to order. If your order is time sensitive, please feel free to contact us or add a note to your order, and we will try to get it out as soon as possible. We cannot guarantee shipping dates for orders. Standard shipping does not include insurance and has limited tracking information.

I haven't received my item yet, and I think it may have gotten lost in the mail. What should I do?
We recommend contacting USPS directly if you believe your package to be lost or stolen. We have no control over what happens when your order leaves our studio and Fresh Tangerine is not responsible for packages that are lost or stolen in transit.

I need the exact same ring in a different size!
We are unable to offer exchanges at this time. The easiest way to exchange your ring is by placing a new order and return your other ring for a refund. If the item(s) being returned were a gift, please fill out the return form for an online credit. This is the only way we can accommodate exchanges.

How can I return my order?
We want you to love your new piece! If for some reason you are not completely satisfied, we will accept unworn pieces in their original condition within 14 days of receipt. Any returns after this time are accepted on a case-by-case basis and will be subject to a 50% restocking fee. If your return is outside of the 14-day policy, please email us at info@freshtangerine.com to request a return. Please do not ship your item until you've received confirmation from us that we will honor your return. Items returned outside of the 14 days without prior approval may be refused and is the customer's responsibility to pay for shipping to return the items.

Complete our RETURNS FORM and mail in with your pieces to:

Fresh Tangerine
Attn: Returns
89 Yesler Way
Seattle, WA 98104

Refunds are issued to the original payment method. An email confirmation of your refund will be sent to you. You should see the credit back to your credit card in 3-5 business days, depending on how fast your bank is.

If the original payment method is unavailable, the return will be issued as store credit in the form of an online gift card. If the items being returned were a gift, please fill out the return form for a gift card. Shipping costs are not refundable at this time, and Fresh Tangerine is not responsible for return shipping costs.

When returning items, please package them in a box and provide ample padding to protect the pieces during shipment. Returning the items in the box you received them in works perfectly! Fresh Tangerine will not be responsible for inadequately packaged items or items damaged during shipment in any way. We have the right to deny credit if the merchandise returned does not meet our return policy requirements. We are not responsible for tracking your return, and are unable to issue a refund for lost or damaged packages.

If you purchased your item from one of our retailers, please contact them directly for their return policies. We cannot exchange or return any items bought from one of our retailers.

All custom pieces and sale items are FINAL SALE and cannot be returned.

I bought some of your jewelry at a different store. Can I return it to you or can you exchange it for me?
We are unable to exchange or return any items bought from one of our retailers.

I broke my favorite piece, can you fix it for me?
Yes! Email us a picture along with an explanation at info@freshtangerine.com. There are small fees associated with repairs and we will let you know the cost on a case-by-case basis. We cannot repair jewelry that was not purchased from our website or an authorized Fresh Tangerine retailer. 

I'm not sure what my ring size is. How can I figure out what size I am?
We offer FREE ring sizers! Order one here. Can’t wait that long? You can head over to http://findmyringsize.com or use our worksheet to find the perfect size!

How will my order be packaged?
All of our jewelry comes in a cotton bag with our logo. Multiple rings come in an adorable teeny tiny bag.

My order is a gift. Can you include a gift receipt and a message?
You may leave a gift message in the Special Instructions at checkout. At this time we do not give gift receipts. The gift recipient may fill out the return form for a gift card and use it for a future purchase.

I want to come visit your studio + showroom, but I can't find where you're located!
We are located in Pioneer Square at 89 Yesler Way in Seattle, WA. Click here for more details on how to find us!

What is 14k gold fill?
Learn about the difference between 14k gold fill and gold plated on our blog.

I have sensitive skin. Can I wear your jewelry?
Yes!! All of the metal used is either sterling silver or 14K gold fill. These are hypoallergenic, lead-free, and nickel-free.

I forgot to use my discount code when I checked out. Can you refund me the discount amount?
Sorry, we can not process discount codes retroactively. Your discount code will stay active for a future purchase. Sale discount codes expire at the end of the sale. However it cannot be combined with sales or sale items.

Can I use multiple discount codes on my purchase?
We are unable to "stack" discounts in the same order. If you are using a percentage discount code, you will not be able to use a free shipping code for that order and you will only be able to use one percentage discount code per order.

I'm a blogger/social media influencer. Do I get a discount?
We do not give discounts on purchases. We do love teaming up on collaborations. Reach out to us at collaborations@freshtangerine.com if you would like to collaborate with us!