Orders are shipped within 7 days of the purchase/payment date. We process orders Tuesday-Friday during business hours. Orders placed over the weekend will be processed on Tuesday. Please keep in mind we make everything by hand in our studio, and certain pieces are made to order. If your order is time sensitive, please feel free to contact us and we will try to get it out as soon as possible. We cannot guarantee shipping dates for orders. Standard shipping does not include insurance and has limited tracking information.
We have no control over what happens when your order leaves our studio and Fresh Tangerine is not responsible for packages that are lost or stolen in transit. We recommend contacting USPS directly if you believe your package to be lost or stolen. We are not responsible for packages that are returned to Fresh Tangerine because of incorrect addresses. Customers may be responsible for forward shipping.
All orders are shipped via USPS First Class Mail and usually arrive within 2-3 days of the shipping date. You will receive a shipping notification with a tracking number when your package ships.
All orders are shipped via USPS First Class Mail and can take anywhere between 1-4 weeks to arrive depending on the location. You will receive a shipping notification for your order, but you will not be able to track your package after it has left our studio.
All customs fees and duties are the responsibility of the recipient (you). We have no control over these extra costs, and will not state that a package is a gift in order to help avoid customs fees. Packages will be marked Merchandise/Costume Jewelry.
RETURNS AND EXCHANGES
We want you to love your new piece! If for some reason you are not completely satisfied, we will accept unworn pieces in their original condition within 14 days of receipt for online orders and 14 days of purchase for in-store orders. Any returns after this time are accepted on a case-by-case basis and will be subject to a 50% restocking fee.
If your return is outside of the 14-day policy, please email us at email@example.com to request a return. Please do not ship your item until you've received confirmation from us that we will honor your return. Items returned outside of the 14 days without prior approval may be refused and is the customer's responsibility to pay for shipping to return the items.
Complete our RETURNS FORM and mail in with your pieces to:
89 Yesler Way
Seattle, WA 98104
Refunds are issued to the original payment method. An email confirmation of your refund will be sent to you. You should see the credit back to your credit card in 3-5 business days, depending on how fast your bank is.
If the original payment method is unavailable, the return will be issued as store credit in the form of a gift card. If the items being returned were a gift, please fill out the return form for a gift card.
Shipping costs are not refundable at this time, and Fresh Tangerine is not responsible for return shipping costs.
When returning items, please package them in a box and provide ample padding to protect the pieces during shipment. Returning the items in the box you received them in works perfectly! Fresh Tangerine will not be responsible for inadequately packaged items or items damaged during shipment in any way. We have the right to deny credit if the merchandise returned does not meet our return policy requirements. We are not responsible for tracking your return, and are unable to issue a refund for lost or damaged packages.
If you purchased your item from one of our retailers, please contact them directly for their return policies. We cannot exchange or return any items bought from one of our retailers.
All custom pieces and sale items are FINAL SALE and cannot be returned.
All International orders are FINAL SALE and not eligible for return.
Please contact us if you have any questions about the return process. We are available by email at firstname.lastname@example.org and by phone at 206-257-1803 Monday-Friday 9am-5pm PST.
We are unable to offer exchanges for online orders at this time. The easiest way to exchange your item is by placing a new order and return your other items for a refund. If the item(s) being returned were a gift, please fill out the return form for an online credit. This is the only way we can accommodate online exchanges.
For in-store orders, please bring your item to the store in its original condition within 14 days of purchase, along with a valid receipt. A sales associate should be able assist you with your exchange.
Need the exact same ring in a different size? Please follow our return instructions above and place a new order for the new ring size you would like. You can use our worksheet or http://findmyringsize.com to find the size you need before you place your order. This is the only way we can accommodate exchanges.
If you used a discount code with your original order, we are unable to honor the same discount after the discount has expired. If you are returning an item you purchased using a discount and want to place a new order, the discount will not be applied to your new order. The discounts are only valid for one time use.
WHOLESALE EXCHANGE POLICY
For our wholesale customers, we offer exchanges for store credit on items in new condition for 30 days after receipt. Exchanges are subject to a 20% restocking fee, which will be applied at our discretion and deducted from the store credit we issue. Please email email@example.com for more information.
We are only able to modify or cancel orders within 24 hours of submission. After 24 hours, we will address changes to orders on a case-by-case basis. You may inquire about order modification by emailing us at firstname.lastname@example.org.
DAMAGES & REPAIRS
If for some reason, your piece arrives damaged in any way, please email email@example.com and we will happily send you a replacement.
If your piece is in need of repair, please email us a photo along with an explanation to firstname.lastname@example.org. Repairs are accepted on a case-by-case basis. There may be a small fee to repair your piece. We do not cover shipping charges.
We cannot repair jewelry that was not purchased from our website or an authorized Fresh Tangerine retailer.
PROMOTIONS & DISCOUNT CODES
Discount coupons must be used at the time of purchase. We can not process discount codes retroactively. If you return an item that was purchased using a discount code, you will not get the discount code back.
We are unable to "stack" discounts in the same order. If you are using a percentage discount code, you will not be able to use an additional code for that order.
We are required to collect sales tax on all orders shipping in Washington.
Yes, we gladly accept wholesale orders! For information, please send an email to email@example.com.
We use 14k gold fill and sterling silver for our main jewelry line and 14k yellow gold and 14k white gold for our fine jewelry line. All of these metals are hypoallergenic, lead-free and nickel-free.
Learn about the difference between 14k gold fill and gold plated on our blog.
1. Metal hates moisture. We recommend not showering with our jewelry and storing pieces in an airtight bag when not in use.
2. 14k gold fill, 14k yellow gold and 14k white gold can be cleaned with a mild dish soap, hot water and a gentle cloth.
3. Sterling silver will tarnish over time. To bring it back to it's original state, gently rub with a polishing cloth or use baking soda and a soft cloth.
Read more about how to care about your jewelry on our blog.
Not sure which ring size to order? You can purchase ring sizer from us for $5. If you end up purchasing a ring, you can use that $5 as a credit towards your purchase. You can head over to http://findmyringsize.com or use our worksheet to find the perfect size!
We would love to help you create a custom piece. Please contact us for more information!
Still have questions? Email us at firstname.lastname@example.org.
Any information you provide with your order is confidential and will not be disclosed to other organizations or third parties. We will add you to our mailing list if your email is provided. If you would like to be removed from our mailing list, please email email@example.com.
TERMS AND CONDITIONS