We have no control over what happens when your order leaves our studio and Fresh Tangerine is not responsible for packages that are lost or stolen in transit. We recommend contacting USPS directly if you believe your package to be lost or stolen. We are not responsible for packages that are returned to Fresh Tangerine because of incorrect addresses. Customers may be responsible for forward shipping.
Orders are shipped within 7 days of the purchase/payment date. We process orders Tuesday-Friday during business hours. Orders placed over the weekend will be processed on Tuesday. Please keep in mind that we make everything by hand in our studio, and certain pieces are made to order. If your order is time sensitive, please feel free to contact us or add a note to your order, and we will try to get it out as soon as possible. We cannot guarantee shipping dates for orders. Standard shipping does not include insurance and has limited tracking information.
All orders are shipped via USPS First Class Mail and usually arrive within 2-3 days of the shipping date. You will receive a shipping notification with a tracking number when your package ships.
All orders are shipped via USPS First Class Mail and can take anywhere between 1-4 weeks to arrive depending on the location. You will receive a shipping notification for your order, but you will not be able to track your package after it has left our studio.
All customs fees and duties are the responsibility of the recipient (you). We have no control over these extra costs, and will not state that a package is a gift in order to help avoid customs fees. Packages will be marked Merchandise/Costume Jewelry.